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The economic slowdown in the US might have affected realtors as a whole but Urban Real Estate is making use of RingCentral Internet phone system as an innovative tool to manage its company-wide phone communications, thereby boosting business while keeping down the overhead costs. RingCentral has replaced the conventional premise-based office phone system, to connect on-the-go brokers with customers, prospects and colleagues.
Cost containment for communications vendors and their carrier customers can be achieved on two fronts.
Over the past decade, consumer debt has surged at an alarming pace. The likelihood of recovering debt, however, decreases with each passing day.
RingCentral provides an Internet phone system for small business and offers full-access to core small business phone services and helps improve productivity for more than 50,000 customers worldwide. Urban Real Estate works with individuals and corporate investors that buy real estate in the downtown Chicago area.
The owner of the brokerage, Matt Farrell, attributes the company’s success in part to a web-centric business model because 80 percent of real estate shoppers begin their search online. Urban Real Estate leverages the Internet for business productivity and lead generation.
They needed a system that would not compromise on the connectivity, a very essential criteria for serving their customers and also to blend well with their web-based business model. The RingCentral Internet phone system gave them the option to save money and, at the same time, provides business services like multiple extensions with voicemail, professionally recorded greetings, and the ability to forward calls to any phone.
An efficient system was required for the business as many of the company’s real estate brokers were always on the mobile. Farrell explains, “Phone calls are critical in the real estate industry, but too many brokers rely on just their mobile phones. They miss calls and sound unprofessional.” Farrell continues, “By using RingCentral’s Internet phone system, we have a competitive advantage – our team relies on RingCentral to manage communications no matter where our busy brokers are located at any given time.” He claims that RingCentral allowed him to setup and customize the system within minutes on the web.
Urban Real Estate’s brokers can be accessed anywhere through the system as each one of them is provided with an extension on Urban Real Estate’s RingCentral phone system. Clients calling Urban Real Estate perceive that the entire team is working from one location with one phone number. The RingCentral service also includes Internet Fax, which is a significant communications tool for the real estate industry. With Internet Fax, brokers can send and receive faxes over the Internet through an online interface or email.










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